This Contact Us page gives customers the official support, phone, email, and business identity details for Matchl.
OUR IDENTITY
Legal Business Name: SAFARI HOSPITALITY GROUP PTY LTDStore Name: Matchl
Physical Business Address: 41 Saverne Way, Landsdale, WA 6065, Australia
ABN: 97 698 130 308
ACN: 698 130 308
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@matchl.shopBusiness Phone Number: +61 432 886 899
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information.